Reviews

At At Home Heating and Air we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 123 Reviews

Joel Martin
06/07/2023
06/07/2023
We have had 2 great experiences with At Home Heating and Air! Bert was the technician that serviced our systems both times. Once he found an electrical issue and was able to replace it for aftermarket part for 1/3 of the price as a new one and also had it in stock. The other issue he replaced an starter and helped troubleshoot some other issues pertaining to the condensate draining issue we were experiencing. He was a wealth of knowledge and worked quickly and efficiently while explain what he was doing along the way.
The dispatcher responded to my afterhours call with in 15 mins of the office opening in the morning. They did have a busy schedule but worked with me on a time would be best for my family.
The technicians work on salary and not commission so Bert pointed out a few thing just to watch and take note of. No hard upselling. He was honest and when through the advantages and disadvantages of each case.
I feel comfort in knowing At Home Heating and Air will be my HVAC contact for years to come.

James Cantrell
02/24/2023
Located in Collierville
02/24/2023
Located in Collierville
K met Bert when I was readying the house to sell. The contractor remodeling had Bert come to go over the HVAC system, including to fix an issue that 3 HVAC companies had failed to get right. Bert took care of everything. And he and his staff have done the same at the new house.

Bob Hoyle
07/29/2022
07/29/2022
Provided the most detailed solution to my HVAC problems (Airflow & AC condenser that had reached the end of it’s life) that I had with my 32 year year old Trane system. System installation in April’22. Arrived on time and completed the work on time. Our HVAC system has worked better than I could have expected. I previously used window units to augment my AC, I no longer need those. Bert has provided assistance after the install when I decided to add additional temp sensors to the thermostat system. Thanks Bert and the At Home team.

Lindsey Fehrenbacher
06/15/2022
Located in Collierville
06/15/2022
Located in Collierville
Mr. Smith was wonderful, polite and very knowledgeable. I had an appointment for Thursday June 16 but was able to come out yesterday to take a look at my AC. 4 hours after the repair the temp in my house went from 96 to 86. Down to 75 now. Cannot thank him enough for getting my daughter and i relief from the heat.
Service: Repair

Stephanie Gammon Ford
05/25/2022
05/25/2022
Oh the stories I could tell on the times not only my family has used this company, but my parents, my grandma, and my best friends- but to keep this review as short as possible the best way I can describe Bert and At Home Heating and Air is this is the type of company you wish you could leave more than 5 stars for! From day one he treats you not like a client, but like his family!

Chip Ernst
12/09/2021
12/09/2021
I had a great experience with repair and service of our gas fireplace from At Home Heating and Air.
Bert and Luke repaired a faulty sensor and went above and beyond expectations to clean, inspect, and test everything. They checked for leaks, carbon monoxide levels, and mantle temperature. They also gave me a refresher on pilot lighting and operating tips. And their price was very reasonable.
I can strongly recommend them.

Angela M Hartman
12/06/2021
Located in Collierville
12/06/2021
Located in Collierville
Whether it's a request for a quote on a new system, a repair on an existing unit or yearly maintenance, the staff and owners go above and beyond. Their service never ceases to amaze me. Top Notch! Thank you for great customer service and maintenance service. Y'all Rock ;-)
Service: Repair

James H
10/25/2021
Located in Collierville
10/25/2021
Located in Collierville
Bert is an expert and always takes the time to run through the issue and options and never tries to oversell you on a service or product. His integrity and honesty is what sets him apart from all, not to mention he is really good at what he does. Nobody better in the business!!!!
Service: Repair

RayandLynda Walsh
07/21/2021
07/21/2021
Since their inception, Bert, (Robert), has done superlative work for us. Replaced an old cumbersome HVAC unit and has provided winter/summer tune-ups for the last 8 years. He has achieved success by treating customers as he would like to be treated. Consistent quality and competitive pricing leave many other HVAC companies dependent on cheesy commercials. If you’d rather pay for total performance rather than advertising, At Home H&A are the premier choice, especially after the sale!
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